Shipping Policy

At Cloud Pride, we understand how exciting it is to receive something special for your beloved pet. That’s why we aim to process and ship your orders with care and efficiency.

Processing Time

Orders are usually processed within 1-3 business days after payment confirmation. During high-volume periods (such as holidays), slight delays may occur, but we always work to minimize waiting times.

Shipping Times

Delivery times vary by destination. Most customers can expect their items to arrive within 7-15 business days. Please note that international shipping may take longer due to customs clearance and local courier policies.

Tracking

Once your order has been shipped, you’ll receive a tracking number via email. You can monitor your shipment progress at any time. Please allow up to 48 hours for tracking to update.

Shipping Fees

We offer flat-rate or free shipping promotions on selected items and regions. The final shipping cost (if any) will be clearly displayed during checkout before payment.

Delays & Issues

While we strive for timely delivery, unforeseen delays such as weather, customs, or courier issues may occur. If you haven’t received your order within the estimated time frame, please reach out to us at [email protected].