Refund & Returns Policy

At Cloud Pride, your satisfaction and your pet’s happiness are our top priorities. If you are not fully happy with your purchase, we are here to help with a fair and friendly returns process.

Eligibility for Returns

We accept returns on most unused, unopened items within 14 days of delivery. Items must be in original condition with all packaging intact. Personalized or clearance items are non-returnable unless defective.

How to Request a Return

To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will guide you through the process.

Refund Process

Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 7-10 business days.

Damaged or Wrong Items

If your item arrives damaged or incorrect, please send us photos and your order number within 7 days. We’ll provide a replacement or full refund as quickly as possible.

Return Shipping Costs

Return shipping is generally the responsibility of the customer unless the item was faulty or the wrong product was delivered. We recommend using a trackable shipping method for safety.